Claims
We are committed to providing a first class claims service. Our claims team has a breadth of experience over multiple business lines and in-depth technical expertise.
Our Claims Service
The Arch approach to claims is founded on integrity, empathy and working together with our brokers to deliver fast and effective solutions for our mutual customers. Committed to a superior customer-focused experience, our exceptional claims professionals collaborate with you to leverage broad technical knowledge and expertise.
By applying our product line claims specialization approach, we ensure the right level of expertise is deployed each and every time — across the full spectrum of claim types, from the smallest to the largest and most complex.
Our claims service is built on key principles that ensure exceptional service:
Speed
We view speed across every phase of the claims lifecycle as essential to meeting broker and customer expectations.
Relationships
We are committed to building trusting, responsive and collaborative relationships with our broker partners.
Expertise
Our dedicated, experienced and knowledgeable claims teams are empowered to act quickly and decisively and apply a fair, straightforward and professional approach to every claim.
Customer-Oriented
We take a pragmatic and inclusive approach that is empathetic to our customers’ circumstances.
Communication
We understand the importance of proactive and continuous communication to share insights, manage expectations and maintain trust.
Claims Leadership
Tainui McGregor
First Party and Claims Operations Manager
Ananya Tiwari
Third Party Claims Manager
