Claims

Our new portal allows our customers an easy way to start the claims process. From the Portal’s home page, just click the Report a Claim button in the top right of your browser and fill in the information requested. You can upload any supporting documents and receive instant confirmation when your information has been submitted.

By Claims Portal:

By mail:
Arch Insurance Claims Department
P.O. Box 542033
Omaha, NE 68154

For customer service inquiries, contact: 1 877 688 2724
By email: [email protected]
By fax: 1 866 266 3630

Please note these policies start with TVL.

By phone: 1 877 722 1959
By email: [email protected]

Visit Travel Claims to start or check the status of your claim:

Visit Travel Insurance for additional information.

By mail:
Arch Insurance Company Claims Department
Surety Claims
P.O. Box 542033
Omaha, NE 68154

For customer service inquiries, contact: 1 877 688 2724
By email: [email protected]

Visit Surety for additional information.

Visit the disability claims page to access PDF claim forms and for a detailed list of instructions by state.

By mail:
Arch Insurance Company
P.O. Box 26316
Collegeville, PA 19426

By phone: 1 877 369 0979
By email: [email protected]

Visit Disability Insurance for additional information.

By Claims Portal:

For assistance with claim filing, provide required claim documentation and for general claim inquiries contact:

By phone: 1 877 642 4642, Option 4 (8:30 a.m. – 5 p.m. ET)
By email: [email protected]

Visit Arch MI for additional information.

Please see policy specific details for reporting or contact our customer service team for further information.

By phone: 1 877 688 2724

Upon completion of the form, please send by email or fax.

By email: [email protected]
By fax: 1 866 266 3630

For additional information, contact customer service: 1 877 688 2724

Including but not limited to Cyber, Directors and Officers, Employment Practices Liability, Healthcare, and Professional Liability.

By mail:
Arch Insurance Claims Department
P.O. Box 542033
Omaha, NE 68154

For customer service inquiries, contact: 1 877 688 2724
By email: [email protected]
By fax: 1 866 266 3630

Please note, policies starting with SPR (Participant/Sports Accident) or BTA (Business Travel Accident), please contact: 1 888 259 3236 or [email protected] for additional information.

For producers and customers eligible to receive summary loss information about your account, please submit your request, which includes the Arch policy numbers and is formatted on company letterhead:

By mail:
Arch Insurance Claims Department
P.O. Box 542033
Omaha, NE 68154

By email: [email protected]
By fax: 1 866 266 3630

Please direct all credentialing requests to [email protected]

By mail:
Arch Insurance Claims Department
P.O. Box 542033
Omaha, NE 68154

By phone: 1 877 688 2724
By email: [email protected]
By fax: 1 866 266 3630