March 16, 2020

COVID-19 Update

Articles North America United States

The health and safety of our employees and their families, clients, friends and colleagues is foremost in our minds as we monitor and respond to the coronavirus pandemic. With the increased number of COVID-19 cases around the world and the associated actions of many local and national governments, we are providing an update on Arch operations.

We have activated our corporate pandemic plan, which is coordinated across our enterprise. The plan addresses business continuity across our companies in a proactive and pragmatic way, and our crisis incident management teams meet daily to ensure Arch can effectively respond to the pandemic without any business interruption.

To protect our employees and customers and do our part to slow the spread of the coronavirus, Arch has:

  • Eliminated all nonessential employee business travel.
  • Tested and enacted our remote-work protocols.
  • Closed certain offices in areas most affected by the spread of the coronavirus and have strongly encouraged employees to work from home across our remaining offices.
  • Broadly distributed and continue to reinforce hygiene protocols and enhanced office cleaning measures.

We seek to minimize any disruption in service to our clients, policyholders and customers. Our people remain available to assist you as in any other time. However, while the risk of spread remains high, our interactions with you will more heavily rely on remote meetings and increased use of video conferencing.

At this time, there is no disruption to our business or the services we provide. We will continue to monitor all developments and seek to modify and adapt our response plans to best serve our customers. Please continue to report claims and communicate with us in the usual manner. If you have any questions, please reach out to your existing contacts or fill out this form and we will direct your query to the appropriate team.

State Specific Notices

Connecticut Policyholder Notice

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District of Columbia Policyholder Notice

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New Jersey Policyholder Notice

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New York Policyholder Notice

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