UK Claims
Our commitment to delivering to our London Market and UK Regional Division customers is a collaborative and inclusive, solution-focused and relationship-driven claims experience.
Our Claims Service
The Arch approach to claims is founded on integrity, empathy and working together with our brokers to deliver fast and effective solutions for our mutual customers. We are committed to a superior customer-focused claims experience across both our UK Regional and London Market operations.
Our claims service is built on key principles that ensure exceptional service:
Speed
We view speed across every phase of the claims lifecycle as essential to meeting broker and customer expectations.
Relationships
We are committed to building trusting, responsive and collaborative relationships with our broker partners.
Expertise
Our dedicated, experienced and knowledgeable claims teams are empowered to act quickly and decisively and apply a fair, straightforward and professional approach to every claim.
Customer-Oriented
We take a pragmatic and inclusive approach that is empathetic to our customers’ circumstances.
Communication
We understand the importance of proactive and continuous communication to share insights, manage expectations and maintain trust.
Claims Leadership
Barbara Rizzi
Chief Claims Officer, Arch Insurance International
Steve Turvey
Head of Claims – First Party
Laura Brahams
Head of Claims – Third Party
Jason White
Head of Claims Operations
Meet our London Market Claims Team
UK Regional Key Claims Resources
Getting in Touch
Our products are sold through insurance brokers. If you need to make a claim, please contact your broker in the first instance, alternatively Claims notification details can also be found in your policy wording. For direct communication with our claims teams, see below for contact information by policy type for both UK Regional and London Market teams.
