Claims
We are committed to delivering a collaborative and inclusive, solution-focused and relationship-driven claims experience.
Our Claims Service
The Arch approach to claims is founded on integrity, empathy and working together with our brokers to deliver fast and effective solutions for our mutual customers. We are committed to a superior customer-focused claims experience across both our European and International operations.
Our claims service is built on key principles that ensure exceptional service:
Speed
We view speed across every phase of the claims lifecycle as essential to meeting broker and customer expectations.
Relationships
We are committed to building trusting, responsive and collaborative relationships with our broker partners.
Expertise
Our dedicated, experienced and knowledgeable claims teams are empowered to act quickly and decisively and apply a fair, straightforward and professional approach to every claim.
Customer-Oriented
We take a pragmatic and inclusive approach that is empathetic to our customers’ circumstances.
Communication
We understand the importance of proactive and continuous communication to share insights, manage expectations and maintain trust.
Claims Leadership
Ray Graham
Head of Claims
Angel Gandara
Claims Manager – Third Party Lines, Spain
Charlotte Jephos
Claims Manager – Third Party Lines, France
Italian Claims Team
Angela Arcamone
Senior Claims Handler – Italy Branch
Nicola Bruzzone
Senior Claims Lead
Letizia Gaspari
Senior Claims Lead
Alessandro Motta
Claims Team Leader – Italy Branch
Davide Caturano
Senior Claims Lead
For our Line of Business specific claims contacts please visit our International Claims Team page.