Customer Outcomes

We are committed to fully understanding your needs and ensuring you receive the right customer support. Learn more about what you can expect from us.

Our Commitment

Our commitment to you extends far beyond providing exceptional products and services. We are dedicated to truly understanding your needs and ensuring you receive the support you deserve at every interaction. This commitment is reflected in the Arch Customer Outcomes — Customer Understanding and Customer Support.

PRODUCTS AND SERVICES Products and services are designed to meet the needs of the target market and are delivered through appropriate distribution arrangements. - Be Committed PRICE AND VALUE The overall benefits offered by a product allow customers to achieve their financial objectives and are commensurate to the price paid. - Be Prepared CUSTOMER UNDERSTANDING Communications are clear and understandable, with no misleading statements, and support customers’ ability to make effective, timely and informed decisions at all stages of the customer journey. - Be an Effective Communicator CUSTOMER SUPPORT Support offered to the customer throughout their journey is easily accessed, effectively meets their needs and provides good customer outcomes. – Be Fanatical about Responsiveness PEOPLE Our culture, values and incentives drive behaviors that put customer interests first and support good outcomes. - Be Collaborative

Customer Understanding

We believe a deep understanding of our customers’ needs, preferences and circumstances is the cornerstone of exceptional service. To achieve this, we invest in ongoing analysis and feedback mechanisms that help us see different perspectives. This approach not only helps us tailor our products and services but also ensures all our communications are clear, relevant and easy to understand. Whether you are navigating our policies, making a claim or require additional assistance, we strive to provide information that is both accessible and empowering.

Customer Support

Supporting you, especially when it matters most, is a fundamental aspect of our service commitment. Our dedicated teams are trained to offer not just solutions but also empathy and understanding. We recognize the importance of support in times of need, which is why we’ve developed robust processes to ensure help is always available. From routine enquiries to more complex issues, our goal is to resolve your concerns promptly and effectively, ensuring your peace of mind.

Quality Products

We take immense pride in offering products that are not only high in quality but also provide fair value. Our approach to Products and Services involves a thorough design process where each product is developed to meet the specific needs of our customers. We ensure every service we offer aligns with the demands and expectations of the markets we serve, maintaining a high standard of excellence.

Providing Value

We are committed to transparency and fairness in how we price our products. We understand value is not just about the price paid but also about the benefits received. That’s why we carefully assess each product to ensure it is priced fairly relative to the advantages it offers. Our pricing strategies are designed to be competitive while ensuring you, our customers, achieve your financial objectives through the products you choose. We continuously monitor and adjust our products and services to make sure they meet the evolving needs of our customers and uphold our promise of quality and value.

Our Promise to You

As we work to enhance our products and services, your feedback is invaluable. It shapes our initiatives and drives our efforts to improve. You are at the heart of everything we do, and we are committed to not just meeting but exceeding your expectations. Explore this page to learn more about how we cater to your needs, handle your complaints, support our vulnerable customers, and how you can contact us for any assistance.