Arch Insurance Australia Overview Transcript

Michael Faulkner 
Welcome to Arch Insurance Australia.    

Arch has long been a provider of specialist insurance solutions worldwide, however we know that having access to local knowledge and expertise makes the real difference to our brokers and mutual clients.  

That’s why we have specialists based in Sydney and Melbourne who have a deep understanding of the markets they serve and are empowered to make swift and informed decisions to deliver bespoke solutions backed by high-quality service.   

This local presence ensures that we’re not just a name on a policy, but a responsive partner ready to assist you when you need us most, from the submission of a risk through to the handling of a claim.   

Louise Lumley 

Our product suite is broad, and we provide tailored solutions for both large and small organisations, across Accident & Health, Casualty, Cyber, Directors & Officers, Management Liability, Professional Indemnity and Property, where we have appetite for growth and feel we can provide real value to our clients.  

Alongside our open market teams, we provide access to underwriting solutions via Arch Coverhub, our online self-service quote and bind platform. Coverhub offers flexibility for brokers to easily tailor coverage to specific client requirements as well as direct access to one of our experienced underwriters via the LiveChat function, for immediate support and technical expertise.  

From underwriting through to claims, we strive to deliver a first-class customer focused service for our brokers and mutual clients. Our in-house award-winning Claims team, work closely with our underwriting teams and are experts in their respective fields, ensuring fast and effective solutions for our clients, from a small claim through to the most complex.   

Brendon Terry 
Being part of the wider Arch Capital Group helps set us apart. This allows us to combine the agility, responsiveness, and creativity of our local operations with the financial strength and stability of a leading global insurer. This means being able to continually deliver customer-focused solutions to respond to the evolving risk landscape, no matter how complex the challenge.  

Choosing to work with Arch means having a partner you can trust. As we continue to grow, we seek to build long-term relationships with our broking partners and insureds and want to understand your goals and explore new opportunities together. Our approach is based on collaboration, high quality service and a solution-focused mindset, underpinned by our Pursuing Better Together brand promise.   

Michael Faulkner 

If you’d like to find out more about how we can support you, please get in touch. We’d love to hear from you.