June 25, 2024

Arch Insurance Australia named Insurance Business 5-Star Claims award for 2024

Insights Australia

We are thrilled to announce that Arch Insurance Australia has been voted the 2024 Insurance Business 5-Star Claims’ award.

To determine the top claims insurers in Australia and New Zealand, Insurance Business collected feedback directly from insurance brokers. Additionally, they interviewed hundreds of brokers to rate the claims insurers they had engaged with over the previous year.

“We have carefully selected claims professionals with relevant technical expertise in each area of risk we underwriter,” explains Joseph Donovan, Claims Manager. “This expertise and experience, combined with reliability and trust, provides our customers and stakeholders with confidence that all claims will be handled by a knowledgeable claims professional with an understanding of our customers business and risk.”

In addition, Arch’s professional development program also encourages claims professionals to continually develop their skills in the relevant fields they service, some of which are continually evolving.

Illustrating the level of development in the claims team has been a recent expansion, to include dedicated accident and health claims professionals. Donovan adds, “We believe this experience will enable us to provide enhanced serviceability across each of our accident and health products, and facilitate meaningful relationships with our customers and stakeholders. This is in line with our promise to consistently deliver excellence across each of our products.”

To read the full profile, please click here.