Arch Insurance Australia (Arch) is thrilled to announce the successful expansion of its in-house claims services into the Accident & Health (A&H) sector. As of the second half of 2024, all A&H renewals and new business policies are now being handled by Arch’s dedicated in-house claims team.
Commenting on this development, Tainui McGregor, First Party and Claims Operations Manager, said: “I’m incredibly proud of our team’s achievement in expanding our comprehensive claims services to align with our growth in the A&H market. This strategic move to bring our A&H claims management in-house is a testament to Arch’s unwavering commitment to providing a seamless and efficient end-to-end service for our valued brokers and clients.”
The transition to in-house claims management for A&H has revolutionized the way brokers interact with Arch. They are receiving a more streamlined service delivery, with fast-track processes and end-to-end claims ownership, cementing the cornerstone of Arch’s approach. This shift aims to enhance the overall experience for brokers, ensuring that their needs are met promptly and efficiently.
Jarrod O’Connor, Accident & Health Underwriting Manager, added: “Brining our claims capabilities in-house has been an unbridled success, it has allowed us to have a true end to end service from the initial quote all the way through to claim time, allowing us to operate well within our SLA’s and to provide the top-level service our brokers and clients expect and deserve. We have built an experienced claims team who are not only great at what they do, but very personable for brokers and claimants to deal with. Led by Tainui, the team are providing market leading service as summed up by a supportive broker‘s comment declaring, “your claims team is a real game changer”. Our A&H book is rapidly growing and that is in no small part down to the wonderful claims team.
As Arch continues to grow and strengthen its presence in the Australian insurance market, the successful integration of A&H claims management into its in-house services serves as a clear indication of the company’s commitment to delivering unparalleled service and support to its partners. With this move, Arch is well-positioned to navigate the complexities of the A&H sector, providing brokers and clients with the assurance of a reliable and responsive claims management process.