Pursuing Better Together with Dawn Miller
From driving innovation through the Lloyd’s Lab, to improving market engagement and development with the FutureMinds programme, Dawn Miller is at the core of many of its market-changing developments.
May marked the first anniversary of Dawn Miller becoming Commercial Director of Lloyd’s. A role which spans the entire Lloyd’s global network, including market development, global engagement with brokers and new entrants, and innovation.
“I like to think of my role as everything that is ‘front of house’ for Lloyd’s,” she says. “Ensuring that we’re as transparent and as uncomplicated as we can be, particularly for new entrants to our marketplace.”
A central element of her role is not only to attract additional underwriters and capital to the market, but also to ensure that underwriters have the latest tools and innovative approaches they need to provide the highly complex coverage that is the mainstay of the market.
“As a global marketplace, Lloyd’s is truly a centre of innovation for our industry. It is the one place where we can convene intellectual capital, financial capital, and underwriting prowess in order to solve some of the most complex customer challenges around us and address protection gaps in at-risk communities around the world,” Dawn says.
Dawn sees insurance as the oxygen that nourishes all aspects of human activity – whether at the personal, industrial or societal level – and Lloyd’s has a central role in maintaining that oxygen supply.
A key element of keeping that supply flowing is innovation, and a focus of Dawn’s role is the activity of the Lloyd’s Lab, which is now in its fifth year of operation.
“I had a stint as an entrepreneur early in my career, so I’m always inclined to support innovative thinking and being comfortable with trying and failing fast,” she says.
The convening power of Lloyd’s means that the market is able to bring the intermediary, underwriting, managing agent, service and technology providers, and capital communities together swiftly around new ideas, creating a collaborative environment that truly embodies the notion of Pursuing Better Together.
During the 10 week-period of each Lloyd’s Lab cohort, participating entities are provided with a platform upon which to develop market relationships, and to test as many new ideas and approaches as they can within their particular specialist area.
“But that is just the beginning,” Dawn explains. “They have access to the Lab – and to those relationships and mentorships – for the rest of the lifespan of their company,” adding that the aim of the Lab is very much to maintain an active pipeline of opportunity and innovation with its alumni.
Another essential element to innovating as a market is investing in the talent base.
“If we’re going to find the people we need to take us on this journey – with new technology, new ways of thinking, and new cultural needs – we have to look across more diverse spaces, and start the advocacy and recruitment process as early as possible,” Dawn says.
An additional role that Dawn is intensely proud of is her involvement in the advisory committee for Math4Girls, an offshoot programme of the Founders4Schools initiative.
“It’s an incredible programme that exposes young women in schools all over the country to mathematics and STEM learning at a very early age. ‘If you can’t see it, you can’t be it’ – so that programme gives me hope and makes me super excited for our marketplace and what we’re doing together.”
The Lloyd’s drive towards greater innovation is also embodied in the FutureMinds programme, which brings underwriters, brokers and clients together to network and develop new market solutions to address the evolving needs of insurance customers.
“The clients benefit from the subject matter experts here in the marketplace, as well as the risk and insurance communities surrounding Lloyds, to really test solutions,” says Dawn.
In Dawn’s view, the notion of Pursuing Better Together both reflects and complements Lloyd’s purpose of sharing risks to create a braver world.
“At Lloyd’s we are stronger working together, and we should be striving for better – whether that’s through creating better products, forming better relationships with our customers and the external marketplace, performing better as an industry, or treating each other with more kindness and grace,” she says.
“All of that combined will allow us to innovate and continue moving forward to make sure we remain as relevant as possible.”
About Arch Insurance International Podcasts
During our Pursuing Better Together series, we’ll hear from luminaries both inside and outside of the insurance industry about how they have “pursued better” within their chosen professions.