Arch is committed to a customer-focused claims experience. Our exceptional claim professionals collaborate with you to deliver solutions that mitigate exposure.


Report a new claim.


Learn what you need when reporting a claim.

London Market

Our claims team is standing by for prompt service.

UK Regional Division

Learn how to contact the claims team.


Contacts for Accident and Health, Professional Indemnity, Directors & Officers, Casualty and Property claims.

South Africa

To report a claim for Arch Underwriting Managers (South Africa) (Pty) Ltd, please contact Lu-Anne McIntyre at Crawford, South Africa:
D:   +27 (0) 11 463 5900
E: [email protected]

To report a claims for specialty lines (Casualty, Directors & Officers, Financial Institutions, Professional Indemnity), please contact Lauren Oxley at Lloyd Warwick:
D:  +27 10 900 0932 (direct)
E:  [email protected]


Claims Department
Arch Insurance (Bermuda)
Waterloo House, Ground Floor
100 Pitts Bay Road
Pembroke 08
T: 1 441 278 9275
F: 1 441 278 9276 

Claims email addresses:
Casualty: [email protected]
Professional Liability: [email protected]
Executive Assurance: [email protected]
Property: [email protected]


To report a P&C claim for Arch Insurance (EU) dac, please contact:
D: +44 0 20 7621 4500
E: [email protected]