We are delighted to confirm that Arch has maintained its Five Stars in this year’s Insurance Times Commercial Lines Star Ratings 2024.
We were awarded the maximum Five Stars for overall service across all five of the areas investigated by the Times’ broker service survey.
The 2024 Commercial Lines Star Ratings are based on the responses of over 550 brokers who completed the Insurance Times 2023/24 Commercial Lines Survey.
Steve Bashford, Chief Executive, UKR, said:
“This is another great result for Arch and testament to the hard work and professionalism shown by all Arch employees in the way we engage with our broker partners. This dedication to a service-oriented broker commitment cuts across all areas of the business of course, and the strong results and industry recognition continue to help boost Arch as a go-to market for our brokers and customers alike.
“The challenge now, of course, is to keep that five-star rating for a third successive year, but from constantly speaking to our brokers and keeping the service proposition high on the UKR agenda, we are well placed to do that.
“Finally, thank you to all our broker partners who awarded Arch five stars. We will do everything we can to maintain the service levels you have come to expect”.