January 28, 2025

Arch Awarded 2025 Gracechurch Underwriting Service Quality Marque for London Market and UK Market

Insights London Market UK Regional Division
Recognitions

Arch Insurance is proud to have earned dual recognition for its ‘outstanding’ underwriting service for a second year in a row. Gracechurch, the independent insurance research consultancy, has awarded its Underwriting Service Quality Marque (SQM) to Arch in both the London Market and UK Regional categories.

Arch is among seven insurers to receive the London Market SMQ and one of only three to earn the UK regional accreditation. Underwriting teams were ranked on service-oriented metrics, including collaboration and customer focus, from broker feedback throughout 2024. At least 80% of service ratings must be positive to achieve the SMQ recognition.

“For the second year, Arch is the only insurer to be awarded the London and UK service quality marque in underwriting.” said Ben Bolton, Managing Director, Gracechurch. “This demonstrates its approach to quality service across its business, where its team of leaders is among the most frequently commended by brokers.”

Of the 50+ insurers measured in the London Market, Arch ranked as a top 5 insurer across Accident & Health, Energy and War & Geopolitical Risks.

Brokers identify underwriters’ responsiveness, knowledge and collaboration as standout strengths for Arch. Comments highlighted Arch’s “underwriting skill”, “communication and keenness to find solutions” and “great service”.

In a joint statement, Mike Lay, Chief Underwriting Officer, Long Tail Lines and Lino Leoni, Chief Underwriting Officer, Short Tail Lines for Arch Insurance International, said: “We’re proud to have achieved this underwriting service accolade for a second year in a row. This recognition reflects the exceptional calibre of our underwriting teams and their resolute commitment to strengthening our value proposition and relevance for our broker partners through expert solutions and high-quality service.”

Mike Bottle, Managing Director, Arch UK Regional Division, said: “Thank you to our broker partners for, once again, ranking Arch among their top insurers for underwriting excellence. Our approach is based on building teams of empowered local underwriters, who are experts in their field, provide a responsive service and work collaboratively with our brokers.”