What is Lone Working?
Lone workers are those who work by themselves without close or direct supervision. This includes:
- Single staff on premises (shops, petrol stations, kiosks)
- People working separately from others (warehouses, factories)
- Staff working outside normal hours (cleaners, security guards)
- Mobile workers away from fixed bases (maintenance engineers, surveyors, drivers)
Key Risks
Lone workers face the same hazards as others but with increased risk due to:
- Lack of immediate assistance in emergencies
- Delayed emergency response
- Potential for work-related violence
- Limited supervision and support
- Increased mental/physical demands
Legal Framework
While there’s no specific prohibition on lone working, employers must fulfil duties under:
- Health and Safety at Work Act 1974
- Management of Health and Safety at Work Regulations 1999
These require thorough risk assessment and appropriate control measures before allowing lone working.
Risk Assessment Factors
Consider these key areas when assessing lone working risks:
Worker Capability
- Medical fitness and physical capability
- Mental health and stress resilience
- Experience and competence
- Training needs
Environmental Factors
- Safe access/egress
- Location risks (remote areas, high crime areas)
- Time of day (early morning, late evening)
- Equipment/substances that require handling
Violence Risks
- Public interaction
- High-risk locations
- Carrying valuables/equipment
- Potential conflict situations
Emergency Preparedness
- Communication systems
- First aid provisions
- Incident reporting procedures
- Emergency response plans
Essential Control Measures
Based on risk assessment findings, implement appropriate controls:
Training and Information
- Job-specific competency training
- Personal safety and conflict resolution
- Dynamic risk assessment skills
- Emergency procedures
Communication Systems
- Regular check-in protocols
- Mobile phones/radios
- Emergency alarms/devices
- GPS tracking where appropriate
Monitoring Procedures
- Scheduled supervisor contact
- Automated check-in systems
- Return-to-base confirmation
- Escalation procedures
Support Mechanisms
- Clear supervision structure
- Team inclusion despite distance
- Mental health support
- Regular review of working arrangements
High-Risk Activities
- Some activities may require additional personnel:
- Confined space entry
- Work near live electricity
- Diving operations
- Transport of hazardous materials
Employee Responsibilities
Lone workers must:
- Cooperate with employer safety measures
- Follow established procedures
- Report hazards and concerns promptly
- Conduct dynamic risk assessments when needed
- Maintain regular communication
- Use provided safety equipment
Further Information
For additional guidance, visit:
www.hse.gov.uk/toolbox/workers/lone.htm
www.hse.gov.uk/violence/index.htm
www.hse.gov.uk/pubns/indg73.pdf – Protecting lone workers – How to manage the risks of working alone
This article is provided by Arch Insurance (UK) Ltd for general information purposes only and does not constitute legal or professional advice.